This is a big problem with the chargers for Versa 3/4 and Sense 1/2–the pins on the charging cable should be even. Inspect the charger for any bent, missing, or recessed pins.Verify you are placing the Fitbit correctly on the charging pins–when perfectly aligned, it snaps into place.Use a sanitizing wipe or microfiber cloth to remove anything stuck to the pins, like grease. Clean both the contacts on your Fitbit’s backside and the charging cable.Make sure you charge your Fitbit without using it or interrupting it for at least 30 minutes.4.4 Can I get my Fitbit battery replaced?.4.3 Can I use an old Fitbit charger from a previous Fitbit?.4.2 Stick to the Fitbit brand or certified.4 Restart or reset to fix Fitbit charging issues.3.3 Was your Fitbit Versa completely discharged to 0%, or have you not used your Fitbit in weeks/months/years?.3.1 Try different power sources for charging your Fitbit.3 Fitbit says not charging? Not enough power from the source message?.2 Check if your Fitbit actually is charging.On Sense, open the Settings app About Sense Factory reset. If you want to give Sense to another person or wish to return it, first clear your personal data: To turn off your watch, open the Settings app Shut down.įor information about how to store Sense long term, see the related help article. Don’t attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage Sense. Sense has small holes on the device for the altimeter, speaker, and microphone. Restarting your watch doesn't delete any data. To restart your watch, press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button. If you can’t sync Sense or you have trouble with tracking your stats or receiving notifications, restart your watch from your wrist: We recommend plugging your watch into the charger before starting the update.įor more information, see the related help article. Updating Sense takes several minutes and may be demanding on the battery. Keep your watch and phone close to each other during the update. After you start the update, follow the progress bars on Sense and in the Fitbit app until the update is complete. When an update is available, a notification appears in the Fitbit app. Update your watch to get the latest feature enhancements and product updates. Update your watch to receive new Fitbit OS updates. Some troubleshooting steps may require you to restart your watch, while erasing it is useful if you want to give Sense to another person.
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